{"id":2200,"date":"2023-01-12T11:32:55","date_gmt":"2023-01-12T03:32:55","guid":{"rendered":"http:\/\/165.22.253.248\/?p=2200"},"modified":"2025-05-26T17:34:30","modified_gmt":"2025-05-26T09:34:30","slug":"bgc-case-study-how-we-help-client-to-get-their-operations-quality-with-our-hr-knowledge-and-hr-tech","status":"publish","type":"post","link":"https:\/\/bgc-group.com\/hk\/case-studies\/how-we-help-client-to-get-their-operations-quality-with-our-hr-knowledge-and-hr-tech\/","title":{"rendered":"How we help our Client to get their operations quality back on track with our HR knowledge expertise and HR Tech."},"content":{"rendered":"\t\t
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<\/p>\n

Business Issue:<\/o:p><\/b><\/p>

As Singapore is taking the surge\nin Covid-19 cases in 2021, our client is facing an overwhelmed in managing the\nHR matters of the increasing workforce in delivering swab demands. They had\nthen looked to contractual staffing as a strategy for building workforce\nflexibility to meet the changing needs in the pandemic.<\/o:p><\/p>

This realignment has led the\nclient to seek a manpower outsourcing provider that could scale and partner\nwith them to effectively transition their current pool of 800 employees to contract\nterms employees and to manage the full HR life cycle from onboarding till offboarding\nfor the increasing volume of workforce.<\/o:p><\/p>

One of the prominent challenges\nfaced during the transition period was to sync our in-house Leave Management\nsystem with client’s existing deployment system to avoid manual tracking of\nleaves communication between the administration team and the operational team.<\/o:p><\/p>

 <\/o:p><\/p>

Solution: Tailored teams to advise\nand customize HR Tech solution to fit in with Client\u2019s Operations <\/o:p><\/b><\/p>

To jumpstart the relationship, we\nconstructed tailored teams with specific expertise to interact with client\nteams at all levels to plan to tackle each of the client\u2019s challenges. Together\nwe reviewed the transition plan from angles of (1) HR \u2013 To review their benefits\noffered based on Employment Act benchmark, (2) Recruitment \u2013 Fulfilment rates\nagainst market supply period and (3) Client\u2019s Operations \u2013 To deploy a\ncustomized solution for client\u2019s operational efficacy.<\/o:p><\/p>

To resolve the challenge to sync\nleaves data between BGC\u2019s system and client\u2019s system, our Research and\nDevelopment (R&D) team has entered to build an automated daily leave sync\nprocess. This customization development was completed within a week period and has\nreceived positive feedbacks from the client and employees who are using it.<\/o:p><\/p>

In short, the transition was a\nsuccess with completion of onboarding of all 800 employees within 3 working\ndays and all the seen HR and Operations challenges were addressed by our tailored\nteams. Our client has also relied on us for advisory on HR laws in relation to benefits,\ntermination and more throughout the project given the agile change in ramp up\nand ramp down of manpower requirements to meet the swab demands. Our\nconsultative approach has evolved performance and exceed expectations.<\/o:p><\/p>

 <\/o:p>Results<\/b><\/p>

<\/o:p><\/p>

The Project team delivers a wide\nrange of qualitative and quantitative successes to this project. Select results\ninclude:<\/o:p><\/p>

\u00b7      \n<\/span><\/span>More time – Client can focus and improve their\nday-to-day swab operations as we have taken all responsibilities for HR and\nPayroll for the employees.<\/o:p><\/p>

\u00b7      \n<\/span><\/span>More assurance \u2013 We have efficiently handled\nvariation required in workforce and provide prompt support to employees\u2019\nqueries during high-volume windows.<\/o:p><\/p>

\u00b7      \n<\/span><\/span>We have onboarded 800 employees within 3 working\ndays.<\/o:p><\/p>

\u00b7      \n<\/span><\/span>Customized HR Tech solutions are built to fit in\nwith Client\u2019s operations:<\/o:p><\/p>

\u00fc \n<\/span><\/span>Daily leave sync solution to meet Client\u2019s\ndeployment needs.<\/o:p><\/p>

\u00fc \n<\/span><\/span>Tool and process to import client\u2019s system\ngenerated attendance report for payroll purposes.<\/o:p><\/p>

\u00fc \n<\/span><\/span>Tool and process for employees to submit 7\nClient\u2019s declaration forms during onboarding.<\/o:p><\/p>

\u00fc \n<\/span><\/span>Vaccination Status tool to track their updated\nvaccinated status in line with measures relating to impact to physical\nworkplace regulations.<\/o:p><\/p>

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/p>

\u00fc \n<\/span><\/span>ART results reporting tool to capture the\nrecords of testing results to determine if they are fit to return to work.<\/o:p><\/p>\n

<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Est. 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