Boosting Operational Efficiency With
Our HR Services
Boosting Operational Efficiency With Our HR Services
01. The Challenge
In 2021, as Singapore faced a surge in COVID-19 cases, our client encountered growing pressure to manage HR operations for an expanding workforce tasked with meeting increased swab testing demands. To respond quickly and flexibly, the client turned to contract staffing as a workforce strategy.
- The client required a manpower outsourcing partner that could:
- Seamlessly transition over 800 employees to contract terms.
- Manage the entire HR life cycle — from onboarding to offboarding.
- Integrate HR technology to avoid manual leave tracking between internal systems.
A key challenge was ensuring seamless synchronization between BGC’s leave management system and the client’s existing deployment platform, which was critical to prevent administrative bottlenecks.
02. The Solution
To address the client’s operational and HR complexities, we deployed specialized teams across HR, recruitment, and technical development:
HR & Compliance Advisory
-
Reviewed employment benefits against the Employment Act
to ensure fair and compliant contract terms. -
Offered legal HR advisory throughout, especially in areas like termination,
benefits, and workforce ramp-ups/downs.
Recruitment & Fulfilment
- Ensured workforce supply aligned with swab operation timelines.
- Supported end-to-end hiring — from sourcing to onboarding — at scale.
Custom Tech Integration
-
Our R&D team developed a daily leave sync solution within one week to automate
leave tracking between both systems. - Built additional tools to streamline operations, including:
- Attendance import tools for payroll processing.
- Employee onboarding forms (7 declaration forms required by the client).
- Vaccination status tracking in line with COVID-19 workplace regulations.
- ART results reporting tool to assess fitness for work
And the day came when the risk to remain tight in a bud
was more painful than the risk it took to blossom.– BILLI REUSS
03. The Result
Our integrated, high-speed approach delivered exceptional results:
- 800 employees onboarded in just 3 working days
- Full HR and payroll responsibilities offloaded, allowing the client to focus on core swab operations
- Daily leave sync automation eliminated manual admin errors and improved coordination
- Prompt and consistent employee support, especially during high-volume periods
- Agile staffing ramp-up/down in response to real-time demand fluctuations
Conclusion
Our client’s pandemic workforce strategy succeeded through:
- Strategic HR outsourcing
- Tailored tech solutions
- Fast, reliable execution
By partnering with BGC Group, the client gained the flexibility and infrastructure needed to manage urgent, large-scale staffing during a national healthcare crisis — with results that exceeded expectations.
At BGC Group, we pride ourselves on being more than just a recruitment agency — we are a strategic HR partner that delivers agile, tech-enabled solutions tailored to your business needs. Whether you’re scaling your workforce during a crisis or navigating complex HR transitions, our team is equipped to support every stage of the employee lifecycle. This case exemplifies our ability to deliver speed, compliance, and operational excellence — even under the most challenging circumstances. Partner with us today to find out more!
