Business Issue:
As Singapore is taking the surge
in Covid-19 cases in 2021, our client is facing an overwhelmed in managing the
HR matters of the increasing workforce in delivering swab demands. They had
then looked to contractual staffing as a strategy for building workforce
flexibility to meet the changing needs in the pandemic.
This realignment has led the
client to seek a manpower outsourcing provider that could scale and partner
with them to effectively transition their current pool of 800 employees to contract
terms employees and to manage the full HR life cycle from onboarding till offboarding
for the increasing volume of workforce.
One of the prominent challenges
faced during the transition period was to sync our in-house Leave Management
system with client’s existing deployment system to avoid manual tracking of
leaves communication between the administration team and the operational team.
Solution: Tailored teams to advise
and customize HR Tech solution to fit in with Client’s Operations
To jumpstart the relationship, we
constructed tailored teams with specific expertise to interact with client
teams at all levels to plan to tackle each of the client’s challenges. Together
we reviewed the transition plan from angles of (1) HR – To review their benefits
offered based on Employment Act benchmark, (2) Recruitment – Fulfilment rates
against market supply period and (3) Client’s Operations – To deploy a
customized solution for client’s operational efficacy.
To resolve the challenge to sync
leaves data between BGC’s system and client’s system, our Research and
Development (R&D) team has entered to build an automated daily leave sync
process. This customization development was completed within a week period and has
received positive feedbacks from the client and employees who are using it.
In short, the transition was a
success with completion of onboarding of all 800 employees within 3 working
days and all the seen HR and Operations challenges were addressed by our tailored
teams. Our client has also relied on us for advisory on HR laws in relation to benefits,
termination and more throughout the project given the agile change in ramp up
and ramp down of manpower requirements to meet the swab demands. Our
consultative approach has evolved performance and exceed expectations.
The Project team delivers a wide
range of qualitative and quantitative successes to this project. Select results
include:
·
More time – Client can focus and improve their
day-to-day swab operations as we have taken all responsibilities for HR and
Payroll for the employees.
·
More assurance – We have efficiently handled
variation required in workforce and provide prompt support to employees’
queries during high-volume windows.
·
We have onboarded 800 employees within 3 working
days.
·
Customized HR Tech solutions are built to fit in
with Client’s operations:
ü
Daily leave sync solution to meet Client’s
deployment needs.
ü
Tool and process to import client’s system
generated attendance report for payroll purposes.
ü
Tool and process for employees to submit 7
Client’s declaration forms during onboarding.
ü
Vaccination Status tool to track their updated
vaccinated status in line with measures relating to impact to physical
workplace regulations.
ü
ART results reporting tool to capture the
records of testing results to determine if they are fit to return to work.
