Business Issue:
During the COVID-19 pandemic, BGC Group and Client has partnered together to deliver a technology and operations solution to Airport Group to contact trace travelers who enters Singapore. Client delivers the technology solution where a monitoring device is tagged on the travelers to track their location to ensure the fulfilment of the period of quarantine is based on protocols set. As for the Operations, Client has reached out to BGC Group provide a project team to run the entire operations with the scope of recruitment, training, and deployment for the 24-hour shift operations for 6 months.
Solution: Driving success through flexible and agile solution
In collaboration with our client, Client, we created an end-to-end solution that included recruitment of the right profiles, on-boarding, and training of the teams, as well as deployment and performance improvement. The hire-train-deploy approach with tangible outsourcing output includes deliverables of manpower calculation required for 24-hour operations, mass recruitment, 1-day onboarding, shifts planning, benefits management, payroll, and customer satisfaction. We also co-partnership with Government in this project, for us to adapt to the changes in quarantine protocols in the operations.
This is an example of a client collaboration that we developed from a small flexible placement offering to a fully-fledged outsourced solution. The key was to demonstrate to our client that we can build for them a flexible and agile solution.
Results:
The client has achieved the following results:
- 100% fulfilment in deployment of manpower to meet 24-hour operations
- 0 failure in tagging the monitoring device on travelers
- 0 complaints received from customers
- Achieve 100% adherence with Airport Group Service Level Agreement (SLA)
- Our In-house WECARE Portal HR solution tool for deployment use to meet operational efficiency
