Case Study: Boosting Operational Efficiency With Our HR Services

Business Issue:

In 2021, as Singapore faced a surge in COVID-19 cases, our client encountered growing pressure to manage HR operations for an expanding workforce tasked with meeting increased swab testing demands. To respond quickly and flexibly, the client turned to contract staffing as a workforce strategy.

• The client required a manpower outsourcing partner that could:
• Seamlessly transition over 800 employees to contract terms.
• Manage the entire HR life cycle — from onboarding to offboarding.
• Integrate HR technology to avoid manual leave tracking between internal systems.

A key challenge was ensuring seamless synchronization between BGC’s leave management system and the client’s existing deployment platform, which was critical to prevent administrative bottlenecks.

Solution: Dedicated Teams & Custom HR Tech Integration

To address the client’s operational and HR complexities, we deployed specialized teams across HR, recruitment, and technical development:

• HR & Compliance Advisory
  • Reviewed employment benefits against the Employment Act to ensure fair and compliant contract terms.
  • Offered legal HR advisory throughout, especially in areas like termination, benefits, and workforce ramp-ups/downs.
• Recruitment & Fulfilment
  • Ensured workforce supply aligned with swab operation timelines.
  • Supported end-to-end hiring — from sourcing to onboarding — at scale.
• Custom Tech Integration
  • Our R&D team developed a daily leave sync solution within one week to automate leave tracking between both systems.
  • Built additional tools to streamline operations, including:
  • Attendance import tools for payroll processing.
  • Employee onboarding forms (7 declaration forms required by the client).
  • Vaccination status tracking in line with COVID-19 workplace regulations.
  • ART results reporting tool to assess fitness for work

Results & Impact

Our integrated, high-speed approach delivered exceptional results:

✅ 800 employees onboarded in just 3 working days
✅ Full HR and payroll responsibilities offloaded, allowing the client to focus on core swab operations
✅ Daily leave sync automation eliminated manual admin errors and improved coordination
✅ Prompt and consistent employee support, especially during high-volume periods
✅ Agile staffing ramp-up/down in response to real-time demand fluctuations

Conclusion

Our client’s pandemic workforce strategy succeeded through:

• Strategic HR outsourcing
• Tailored tech solutions
• Fast, reliable execution

By partnering with BGC Group, the client gained the flexibility and infrastructure needed to manage urgent, large-scale staffing during a national healthcare crisis — with results that exceeded expectations.