Business Issue:
During the COVID-19 pandemic, BGC Group partnered with our client to support Singapore’s Airport Group in managing contact tracing and quarantine compliance for incoming travelers. While our client provided the technology—a monitoring device to track travelers’ locations—BGC Group was engaged to manage full-scale operations. This included:
- Recruitment
- Training
- Deployment of a 24/7 workforce over a six-month period.
Solution: Scalable Manpower Support for Critical Operations
We delivered a comprehensive workforce outsourcing solution using a hire-train-deploy model. We managed the full HR lifecycle, including manpower planning for continuous 24-hour coverage, mass recruitment, one-day onboarding, shift scheduling, benefits administration, and payroll processing. We also collaborated closely with government authorities to adapt quickly to evolving quarantine protocols.
Our WECARE Portal was used as the central HR tech solution to streamline deployment, performance tracking, and team management—ensuring compliance and real-time responsiveness.
Results:
✅ 100% manpower fulfilment for 24/7 operations
✅ 0 failures in device tagging for travellers
✅ 0 customer complaints
✅ 100% compliance with Airport Group’s Service Level Agreement (SLA)
A Proven Partnership in Pandemic Response
This project is a prime example of how we can transforms flexible staffing requests into robust, end-to-end workforce solutions. By aligning closely with client goals and public sector requirements, we delivered operational continuity and service excellence in a high-stakes environment.
Need a responsive partner for critical workforce deployment?
Partner with BGC Group for tailored manpower solutions that scale with your needs and meet the highest standards in operational compliance. Let’s build your next success story—together.
